Patients & Visitors
We have policies and procedures in place to help you and your family work with our doctors, nurses and staff to get the most from your hospital stay. The information below is intended to help with some of our frequently asked questions. If you have further questions, please ask a member of your care team for assistance. Hospital operators can also be reached at (256) 233-9292.
Calling Patient Rooms/Phone Usage
- Patient Rooms:
Call directly by dialing (256) 233-X plus the three digit room number.
- Patient Information:
- Cell Phone Usage:
Cell phones are allowed in many areas of the hospital. Restricted areas are marked accordingly.
Patients – What to bring for your hospital stay
Bring insurance card(s), driver's license, a list of all current medications, personal toiletries and night clothes for overnight stays. Do not bring valuables, jewelry or excessive cash with you. If absolutely necessary, valuables may be stored for safe keeping. The hospital is not responsible for any personal property kept in your room, including eyeglasses, dentures and clothing.
Parking for patients and visitors is available at the hospital and across Market Street. ODA patients are provided reserved parking spaces located near the emergency room entrance. Free parking is available 24 hours a day, seven days a week. Patients and visitors are cautioned not to park in reserved areas or fire lanes. Patients and visitors are encouraged to park in well lighted areas and take appropriate safety precautions after dark. Security guards are available to escort you to your car. Please be sure to lock your car. If something happens which causes you to need assistance with your vehicle, please call the Security Department at extension 0.
Visitors can be good medicine for patients. Family members and friends are welcome to visit. Patient care is our primary concern at Athens-Limestone Hospital. In order to enhance the quality of care, specific visiting hours and regulations have been recommended for each unit. Although visitors may visit at any time, recommended hours are 9 a.m. - 9 p.m. Visits by children are permitted, but please consider our patient's needs and safety and keep visits brief. Intensive Care Unit hours are posted at the entrance of the department. If you need additional information, please check with the nurse on the unit.
There are designated visitor waiting areas on each patient floor and in the main floor. Specific waiting areas have been designated for families of patients in the critical care units, the emergency department, surgery and mother/baby. During certain hours, a volunteer hostess is on duty in the surgery waiting room to keep family members informed about the progress of surgery.
The Gift Shop, on the second floor, is managed by Auxiliary Volunteers. Proceeds from sales are donated to purchase equipment for Athens-Limestone Hospital. The shop has gift items, baby gift items, costume jewelry, magazines, balloons, greeting cards, candy, toiletries and flowers. Coupons for selected Gift Shop items can be found in the Patient's Admission Package. To reach the Gift Shop, please dial telephone extension 1521. The Gift Shop is open most weekdays from 10 a.m. - 3 p.m. Weekend hours vary.
We offer chaplaincy services to provide support and spiritual care to patients and their families in our hospital. If you would like a chaplain to visit you or a loved one, please notify any caregiver or dial "0" on any hospital phone and an operator will contact the chaplain on-call.
Patient meal times vary based on the location of the room. Ask a member of your care team about specific meal times. A vending and snack area on the main floor is open 24/7.
Concern or Complaint
If you have a concern, we recommend that you first attempt to resolve it with the department in which the problem occurred. If you don't reach a resolution with the person providing your care, we encourage you to contact the department manager, charge nurse or supervisor. Click here for more information.
Huntsville Hospital Health System complies with applicable Federal civil rights laws and does not discriminate on the basis of age, race, ethnicity, religion, language, physical or mental disability, socioeconomic status, creed, sexual orientation, national origin, gender identity or expression or source of payment.
All of Athens-Limestone Hospital facilities and properties are tobacco and electronic cigarette/vape free for the safety and comfort of our patients, visitors and staff.
Any personal information about your diagnosis and treatment must come from your physician, and this information is only available to members of your immediate family whom you designate to receive it. Please give your account number to immediate family, who you wish to have access to your health information.
To enter our facilities you must:
- Be free of any of the following symptoms: fever, cough, shortness of breath, loss of taste or smell
- Have not been diagnosed with COVID-19 or have not been exposed to someone with COVID-19 in the last 7 days
- Check in and out at facility entrance. If visiting a COVID-19 positive patient, also check-in with the nurse’s station before entering the patient room.
- Wear a mask/face covering at all times while inside the hospital, observe social distancing and sanitize hands frequently
To keep you informed:
- When a patient is admitted, a point of contact and communication plan will be set with a family member or support Daily updates will be provided to the point of contact, if requested.
- Virtual visitation is available.
- The patient will provide a password for identification so communication can take place between hospital staff and family members.
- We are a smoke-free facility.
- Visitors must dress appropriately and must wear shirts and shoes.
- Visitors should be limited at the bedside.
- People with colds, sore throats or any contagious diseases should not visit patients
- Visits should be kept short.
- Visitors should maintain a quiet environment and avoid unnecessary noise.
Visitors may be asked to leave the room during tests or treatments or when the doctor or nurse needs to see the patient. Liberal visiting arrangements may be made for families of surgical patients on the day of surgery.
Huntsville Hospital Health System provides free aids and services to people with disabilities to communicate effectively with us such as:
- Qualified sign language interpreters
- Written information in other formats (large print, Braille, audio, accessible electronic formats, other formats)
Click the button below for more information.