Patient Rights

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Welcome to Athens-Limestone Hospital. Our goal is to make your hospital stay as pleasant as possible. We want to ensure that each patient at Athens-Limestone Hospital receives information regarding patient rights. We are committed to provide a standard of care that ensures our patients are safe from accidental injury. These rights are stated to publish our commitment that each patient will receive the best possible care that we can offer.

As a patient at Athens-Limestone Hospital your rights include the following:
The right of access to treatment regardless of race, age, creed, sex or national origin in a safe setting, free from abuse or harassment.

The right to reasonable access to care and acceptance for treatment within the hospital's capacity or transfer to another facility when medically permissible and appropriate.

The right to have one family member or representative of your choice and your own physician notified promptly of your admission to the hospital.

The right to care that is considerate and respectful of your personal values, culture and beliefs.

The right to personal privacy and confidentiality of your personal health information.

The right to be free from restraint of any kind that is not medically necessary.

The right to appropriate assessment and management of pain.

The right to access information contained in your clinical record within a reasonable time frame.

The right to participate in decisions regarding your care, to be involved in planning your care and treatment, and to receive information necessary to give informed consent.

The right to accept medical care and refuse medical treatment, as permitted by law, and to be informed of the medical consequences if refused.

The right to formulate an Advance Directive, such as a Living Will. Information will be provided to you upon your request.

The right to participate in ethical issues that may arise in your care such as conflict resolution, withholding resuscitative services, foregoing or withdrawing life-sustaining treatment and participation in investigational studies.

The right to legally designate a representative decision maker in the event you are incapable of understanding a proposed treatment or procedure or are unable to communicate your wishes regarding your care and to have effective communication.

The right to pastoral counseling upon request. We maintain a list of volunteer pastors, of many denominations, on call.

The right to receive an itemized, detailed explanation of your bill for services and explanation of benefits paid by insurance.

The right to voice complaints concerning the quality of care you receive without fear of reprisal, to have those complaints reviewed, according to our Patient Grievance Resolution Policy, and, when possible, resolved.

If you have any concerns about the care you receive while you are a patient please ask to speak to the Nursing Director at telephone extension 1162 or the Nursing Supervisor at telephone extension 1189 at any time. If you have a patient safety or quality care concern you may also contact any one of the following:

1.Joint Commission on Accreditation of Healthcare Organizations
Office of Quality Monitoring
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
(Fax)630-792-5636
(Email)complaint@jcaho.org

2.Medicaid Agency of Alabama
501 Dexter Avenue
P.O. Box 5624
Montgomery, AL 36103-5624
Toll-Free: 1-800-362-1504
Website: Medicaid Agency of Alabama website

3.State of Alabama Department of Public Health Hotline
1-800-356-9596 Monday-Friday 8 a.m. - 5 p.m.

4.Centers for Medicare and Medicaid Services
7500 Security Blvd., Mail Stop S2-12-25
Baltimore, MD 21244-1850

5.Athens-Limestone Hospital Patient Safety Officer (PSO)
Administration Telephone: 256-233-9119